Our main priority is for you to be comfortable when shopping at our site. All our customers are protected by our Returns & Exchange Policy.
All returns are only possible with prior agreement with topd.com.my. In the rare event of defective products or shipping error (e.g. inaccurate sizes, colors etc) we accept returns and will absorb the related additional shipping costs. We are unable to accept returns on grounds other than manufacturing defects and shipping error on our end.
Returns are possible when we are contacted submit return form on the same day orders are received and we must have the returned products back within the next 14 days.
Authorization of a return does not guarantee we will accept an exchange or refund. All returned products must undergo inspections before we finalize the agreement. The product must be unworn with all original tags attached and in any original packaging supplied.
Exchanges can only be done for the same product and are subject to availability of the replacement. We must receive the returned products and recover re-shipping costs plus any further moneys before shipping replacement products.
Refunds will be made in the same way as the original payment method.
Please be informed that all return or exchange requests are subject to the final approval of our inspection team. If the product returned is not defective or sent in error by us, the buyer will be responsible for the postage or other charges in connection with the purchase and its return.
Customers who have read the above guidelines and wish to proceed with a return must immediately contact us at firstname.lastname@example.org on the same day the order is received. If you believe you have received defective products or we have shipped you the wrong product, please also include clear photographs in your email.
We will contact you with our reply within the next 24 hours at which time we will supply you with our return address and all instructions we require for the re-shipping.
Once we have inspected the returned merchandise you will be contacted with any further instructions for additional payments or any other requirements.
We encourage all our customers to take great care choosing items and placing orders with us. Please always double check measurements when choosing sizes. If you do not understand the measurements provided or you have further enquiries about our shipping policy please do not hesitate to contact us at email@example.com.